Requirements in the wild: How small companies do it
by Jorge Aranda, Steve Easterbrook, and Greg Wilson "This case study found evidence that small software companies have a number of characteristics that distinguish their requirements processes from...
View ArticleWhat I Learned From Building An App For Low-Income Americans
"To some extent technology has failed low-income Americans too. Developers don’t build apps for them. Growth hackers ignore them. At Significance Labs, I learned a lot about how low-income Americans...
View ArticleHow to Get Lucky
"Some principles for success in quality improvement projects discuss, in particular, how to encourage die discovery of useful phenomena not initially being sought. A graphical version of the analysis...
View ArticleOhno’s Problem-Solving Methods
"leaders have to respect people and make it safe for people to understand problems and correct them by both trial and error and experiments."
View ArticleManaging Fear
Great article on the damage of fear in organizations and what to do to improve the situation.
View ArticleP Values are not Error Probabilities
Confusion surrounding the reporting and interpretation of results of classical statistical tests is widespread among applied researchers. ... The distinction between evidence (p’s) and errors (α’s) is...
View ArticleFirst Rule of Usability? Don't Listen to Users
"To design the best UX, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior. Users do not know what they want."
View ArticleVisual Management and Mistake-Proofing for Prescription Pills
"To apply visual management requires giving a bit of thought to how to make visually obvious what is important for people to know. Mistake proofing is often really mistake-making-more-difficult (for...
View ArticleInnovation, Quality Engineering, and Statistics
"We discuss the key roles of statistics and quality engineering in the innovation process in business and industry. We review approaches that can be used in order to increase the chances of innovative...
View ArticleLean Software Development - A History
"Today, most software development is not a stand-alone process, but rather a part of developing products or services. Thus lean software development might be considered a subset of lean product...
View ArticleLean Knowledge Work
by Bradley Staats and David M. Upton. "our research in IT, financial, engineering, and legal services reveals that such work can in fact benefit from the principles of the Toyota Production System. For...
View ArticleEmpowerment: The Emperor’s New Clothes
"When it comes to empowerment, executives and employees are engaged in shadowboxing. Management says it wants employees who participate more; employees say they want to be more involved. But it is...
View ArticleSplit-Plot Designs: What, Why, and How
"The past decade has seen rapid advances in the development of new methods for the design and analysis of split-plot experiments. Unfortunately, the value of these designs for industrial...
View ArticleHow Visual Systems Make It Easier to Track Knowledge Work
"Just like an athlete, a fit company finds ways to make its processes visible so that it can assess safety, velocity, and quality — and then align people around the commonly understood goals, to make...
View ArticleThe Discovery of the Prophet of Quality
Clare Crawford-Mason's memory of working with W. Edwards Deming for her report "If Japan Can, Why Can't We" and the Deming Library videos.
View ArticleThe Serial Improver
Profile of Julie McGrory, Head of Continuous Improvement, HM Courts and Tribunals Service, London, UK. "At its heart lean has respect for people and for their ability to solve problems for themselves...
View ArticleProfound Knowledge: A New Synthesis from a Transcending Perspective to...
"We are all familiar with the systems diagram Dr. Deming put on the blackboard in l950 to show the Japanese industrial leaders that manufacturing was a system and should include the customer and...
View ArticleW. Edwards Deming - The Management Thinker We Should Never Have Forgotten
"His main point is that leaders must build deep trust among workers and managers, which emanates from a strong purpose and shared values. It seems logical enough — and more important than ever. So how...
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